Privacy Policy

Sew Suite ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect information you provide through our website and when you contact or request work from us.

Information We Collect

When you contact us, submit a request, use our chat assistant, or speak with our automated/AI-assisted phone receptionist, we may collect your name, phone number, and email address, billing or shipping information when applicable, project or quote details such as scope, quantities, timing, and requirements, photos, artwork, documents, or other files you choose to provide. Information you provide during a phone conversation may also be used to create or update a request in our customer-management system. We may also collect information about how you reached or used the website when available.

How We Use Your Information

We use information to respond to inquiries, prepare quotes or service requests, plan and perform approved work, communicate about your request, maintain customer and project or service history, support review-request workflows, and operate and improve the business. We do not sell your personal information.

Photos, Artwork & Project Files

Files you provide may include logos, artwork, photographs, documents, specifications, or other project materials. We may also create, modify, prepare, or retain proofs, production files, artwork, or other project-related materials as part of preparing and completing approved work. Access is intended to be limited to authorized people who need the information for the request or project.

Text Messages (SMS) & Email Consent

If you provide consent, we may send you text messages (SMS) or email messages about your request, quote, project, appointment, or service as applicable. You can opt out of text messages at any time by replying STOP. Message and data rates may apply.

AI-Assisted Phone Calls

Some calls may be handled by an automated or AI-assisted voice receptionist. Audio is processed by our phone and AI service providers so the system can understand and respond to the caller, collect request details, create or update CRM records, and route or support follow-up when appropriate.

Text transcripts or call summaries may be retained with business records to help us respond to requests, maintain project or service history, review call handling, and improve operations.

Our configured workflow does not retain audio recordings of these AI-assisted calls.

Website & Attribution Information

We may use analytics and attribution information, such as pages visited and referring sources, to understand website use and how customers find us.

Data Retention

We retain customer, request, project, and service records, including retained call transcripts or summaries, for as long as reasonably necessary to provide the requested work, maintain appropriate history, satisfy legal or operational requirements, and support the business relationship.

Contact

For privacy questions, please contact us at support@sewsuite.com or 469-640-8568.